Sunday, April 29, 2012

Delhi Days

Breakfast in Bed
And it's Sunday night...so I find myself at the helm of my computer once again. This routine is starting to kick in, but if you talk to any of my Indian friends, you will find that I am sometimes lost in a complete time-warp confusion.

I have been keeping track of my daily routine on two clocks. The way the conversion works is this: Take Delhi time, add 2.5 hours, and switch the AM/PM and you get Eastern time.  That means, it is 2:00am Monday morning in Delhi right now but 4:30 PM Sunday Night in Virginia. It seems easy, but I have found that translating one to another and back again can be a little flustering. My daily routine goes something like this:

  •  3:30PM IST ( 6:00AM EST) - Wake Up, Call Puni
  •  4:00PM IST ( 6:30AM EST) - Shower, Eat Breakfast
  •  4:30PM IST ( 7:00AM EST) - Call Anil, Leave for the Office
  •  5:00PM IST ( 7:30AM EST) - Get to the office and catch up/prepare for the day
  •  6:30PM IST ( 9:00AM EST) - East Coast Shift officially begins
  •  9:30PM IST (12:00PM EST) - Lunch Time
  •  3:30AM IST ( 6:00PM EST) - Shift ends
  •  3:45AM IST ( 6:15PM EST) - Cab home
  •  3:50AM IST ( 6:20PM EST) - Arrive home, socialize, prep for work, phone calls
  •  7:30AM IST (10:00PM EST) - Bed Time
It seems easy, but when you factor in that all of the other people who are in the apartment are on completely different schedules, it starts to be a lot to juggle.

This week was pretty straight forward, after the exciting weekend in Risikesh, tasks at work kept on pressing forward. I shifted gears a bit and am acting as a full time mentor to Prachi. She was hired in January and is showing a lot of potential for going "live" in the next few weeks. I have been working with her to round out her product knowledge and critique her calls. All has been progressing well and she is going to be a great addition to our phone team in India.

On Friday, I went straight home and got in bed so that I could enjoy the weekend. This is the part that makes the time shift confusing:
  •  3:30AM IST ( 6:00PM EST) - Shift Ends
  •  4:30AM IST ( 7:00PM EST) - In Bed
  • 12:00PM IST ( 2:30AM EST) - Alarm goes off, Call Prachi
  •  1:30PM IST ( 3:30AM EST) - Leave for CP Market and shopping in Delhi
Caitlyn and Brendan arrived early Saturday morning and joined me for a shopping trip at CP Markets in Delhi. After several recommendations from many people, the three of us met up with Prachi and she showed us a mix of what Delhi has to offer. High end Saris and gifts at the Emporiums, jewelry vending from  street carts and rows and rows of tents with everything from home goods to everyday clothing.

Prachi took us around to her favorite spots and helped us bargain for the best deal. We would pick out something that we liked, she would argue with the vendor for a few minutes, then name our price. I am so grateful for her skills, because otherwise I would have absolutely overpaid! We grabbed a few drinks and lunch at an upscale lounge called QBA. I walked away with a purse/satchel, an onyx ring, 2 necklaces, a bangle and 2 Kurtas--A successful day.

My Kurta! Photo by Ana Usmani
It was getting dark and we decided it was time to head back to familiar territory--Gurgaon. The new arrivals started getting sleepy as we navigated our way home. Prachi stopped at every corner to ask for directions--and people willingly provided them--navigating us through the twists and turns of Delhi. We stopped for coffee at the Costa near the office and made our way for dinner at Rt. 04 - An American Bar in Cyber City. We met with Bharat, Sam, Aman and Javed for a few drinks before heading to Striker for dancing. To top off the evening, we made a pit stop at a 5-star restaurant for a late night snack of Briani--fried rice.

This morning I woke up at 2:30PM IST ( 5:00 AM EST) and met up with Caitlyn and Brendan. We lounged in the apartment for a few hours as they were awaiting their missing luggage from their flight on Friday. Caitlyn and I went to Spencer's to pick up some essentials: Cookies, Crackers and Gatorade. For the most part, Spencer's seemed like any normal grocery store. The only thing that was a little awkward were the employees that were crowding the aisles. I not exactly sure as to their purpose, but it seemed like they were getting paid to encourage you to buy certain items. They were helpful when we asked where to find certain items, and then they would ask us if we wanted to buy lotion that we didn't need or respond to a survey. I think the two of us were targets.

We made our way home to watch the cricket match and eat a wonderful home-cooked dinner by Puni. "Chicken and Gravy" was delicious, but nothing like what you would find on Thanksgiving. I bought a thermos at the store today, and plan to ask Puni to fill it with tea so I can take it work. I also plan on asking him to prepare dinner for me for when I get home tomorrow.

I think we are planning to go to Agra and Jaipur next weekend, so there is much planning to do!

Catelyn


Sunday, April 22, 2012

The Holy Dip in the Ganges

Potpuri at the Har Ki Pauri markets
I cannot believe it has already been a week since my last post! At the rate things are going, it seems like this is going to be a weekly thing here...so look back on Sunday nights and hopefully you will have yourself a treat in the form of a new Adventure of Catelyn.

I feel like India is already starting to blow away my expectations. So many people gave me great advice before I left, but I just could not picture it until now, and everything is fitting into place. I guess I will start right off with my first impressions then tell you about my camping/rafting trip to Rishikesh.

So I guess I am nocturnal now? Sunday night, after unpacking and writing my post, I went to bed at 10pm ET (AKA 7:30 am IST). The sun was rising outside my window, the birds were chirping and the morning commute was beginning. I am glad I brought my eye mask and ear plugs because black-out curtains don't really block out everything. I was tired enough that I was able to drift off eventually, and I did not have much trouble sleeping through the day.

Morning (or evening?) came (5:00am ET/ 3:30pm IST) and I was excited to make my way to Cyber City. I met Jayme in the upstairs apartment and Puni presented us with "Egg Toast" and Chai before we jumped in Anil's car to drive to work.

Driving

An auto rickshaw passes us during the morning commute.
For those of you who complain of traffic in Northern Virginia--you ain't seen nothing! This is more than traffic, it is survival of the fittest. On a two lane road, the driver must push his way past vehicles of all sizes from an overflowing truck piled high with grains to a tired bicycle rickshaw driver carrying a lone passenger to work. Commuters line the streets waiting for buses, taxis, trucks or rickshaws to pick them up and road-side vendors hawk delicious (but deadly to Americans) street food.

It is considered rude to pass someone without honking a warning and drivers have hand signals and honks that help them communicate through the madness.The most surprising part of the drivers is that, although each one of them honks their horn at someone or something every 15 seconds or more, none seem to be aggressive or bothered by it. If I were the driver, that honk would signify that I was very angry or upset at what was going on before me, but nobody seems to mind.

I am not sure what the real law is, but it seems like the biggest vehicle has the right of way in India, even over pedestrians. A man will cross the road 100m ahead and Anil doesn't even think about putting on the breaks. There are no cross walks, that I can tell, and crossing the road becomes a game of frogger for many people.

The part of this driving experience that I am MOST surprised about is my own reaction toward it. In the States, if I was in a car that was weaving in and out of traffic, braking at the last possible moment and nearly running over dogs, children, spare tires etc. at ever turn, I would be gripping the handrests and sweating through my shirt in 10 mins. Here, I am just genuinely impressed by the skill and maneuverability of the Indian drivers. Seeing that this is just so far beyond anything that I have ever experienced before, even Tyson's in rush hour, I feel like I can trust Anil to do his job and deliver me safely to work.

Working

March 2012 Batch showing their "Bleed Blue" spirit on Friday.
The routine has been basically the same everyday, after waking up and fighting with traffic, I head to work a few hours early to prepare for the training class to arrive. The Cvent headquarters is located in DLF Cyber City. A collection of state of the art high rises home to top companies like Microsoft, PWC, Alcatel-Lucent and our neighbors on the floor, the Beam Companies. We have space on the 12th and 15th floors, and there are 20 elevators to choose from when making your way up. The walls and floors are lined in marble, and other than the slight layer of dust, you would think you are walking into a wealthy bank in NYC.

I spend most of my time with the CS team on the 12th floor. Because the day shift is leaving as I am coming in, I often have to hunt for an open desk until the Marketing team clears out for the day, relieving their seats for my team. The desks are compact and there is not much room to spread out, but it seems to invite team work and participation, so I am growing to like the close quarters. There are no windows in the CS corner, which would normally feel awkward, but it allows me to pretend that it really is 2 in the afternoon when it is dark outside!

I have been spending most of my day with the March training batch. It consists of 12 people who have learned the basics of Cvent from their previous trainer, Jess. Last week was a mix of review and new material and I was blessed to have AJ as a strong leader of the group. The first 2 days seemed a little uneasy, as I was trying to connect with the group and make progress in their training. By Wednesday, I felt like we were really getting to know each other and I have enjoyed spending time with all of them. They are teaching me Hindi as I am teaching them Cvent, and they give me pop quizzes to make sure I am on top of my game!

The week flew by so quickly, I can already tell that my time here is limited. Because the training batch is allowed a 30 min lunch and three 10-min smoke breaks throughout the day, I hardly get the time to breathe as I am prepping for the next item on the agenda. I haven't even had the chance to meet everyone on the CS team yet and am going to make an effort to do that early next week.

During the 20 mins or so that I actually take for a lunch, I walk downstairs with one of my colleagues to grab something quick from one of the cafes. I had Subway for lunch 3 times last week, coffee from Costa Coffee, and a personal Sbarro pizza on Friday. I was very hesitant initially to eat anything that I could not recognize, for the fear of having a bad reaction. I am trying hard to allow my stomach to adjust to this new area slowly, but everything looks so delicious.

After wrapping up each evening, Jayme helps ensure we leave right at 3:30am IST to catch our ride home to the apartment. Depending on the night, we may or may not see another living soul because our apartment mates work a different shift. We chat for a bit then part ways to finish up some work in our rooms and get to sleep. One of the nights I came home to find some of my apartment mates (Julide, Chris, Brian and others) eating Butter Chicken (Yum!) and staying up to watch the sunset. I joined them for a few hours, before cozying in my room for a full night's (or day's?!) rest.

I really enjoy spending time with the other people from HQ that I have never worked with in the past. It is interesting to hear about their views of Cvent and India, and you know that people who are willing to take the same opportunity to live in a foreign country for an extended period of time have to be pretty cool. It's too bad that starting next week I am going to be the only person on my shift because Jayme will be working a hybrid.

Rishikesh

Tent facing the Ganges
Friday night (or should I say Saturday morning) we met a driver in the Cvent parking lot and headed straight to the mountains. The trip was organized by Sumeet (my colleague in CS)and her husband, Aman (Sales). Nitin and Prachi (CS) joined Chris, Julide, Pat and me from the US office. We packed into a 12 person van and made our way onto the highway, which was jammed with overflowing trucks that chose to drive during the less-busy nighttime hours. We enjoyed ourselves for a bit before making a pit stop at McDonalds for a true Indian breakfast of hotcakes and coffee. We let ourselves doze off until reaching our final destination.

During the trip, I enjoyed looking out the window at all of the activity that was going on along the highway. Farmers were harvesting their crop, shopkeepers were eagerly awaiting customers and cows were roaming freely to rummage through the garbage along the road. If you happened to make eye contact with a pedestrian, there was often a look of surprise and wonder about seeing us in the van.

We reached camp by 12am [yes, that is 8 hours later] and loaded our gear into a paddle raft to take us across to the campsite. Tents lined the banks of the Ganges in several rows, there was an area for volleyball and a shaded area for resting in wicker chairs. We changed into our bathing suits and headed straight for the water. It was cold, but wading to my knees was refreshing. The rest of the evening we played volleyball, rested and listened to music while enjoying the beautiful scenery.

Dinner came in the form of bar-b-que delivered to your tent area, and was the most delicious chicken I have ever tasted. We statrted with Peanut Masala as an appetizer--the Indian chips and salsa. We made our way to a buffet for even more delicious treats. I did my best to try everything available, even though I was concerned that my first Indian meal was on a campsite with no easy access to a proper restroom. Luckily, I made it successfully though the night--thank god because I am really loving this food and want to continue enjoying it!

We lounged by lamplight under the clear starry sky until late in the night. Prachi and I bunked up in our tent and nestled into our cots for a good night sleep. Morning came and a cool breeze hit me as I exited the tent, but that was soon replaced by the warm sun on my shoulders. We packed up our things, ate a quick breakfast and boarded the boat to white water raft on the Ganges!

The rapids started off slow. Our guide was instructing us on the proper ways to paddle and we could jump into the drifting water as long as we kept a hand on the boat. As we paddled along, we encountered several other boats and instigated splashing fights. We were getting used to people staring at us, because we had four white people on board. I guess that is uncommon.

After 20 mins we hit some of the bigger rapids, locked our feet into the seats and powered forward as the waves tossed and turned us, soaking us all! The guide said the rapids were 3+ and 4+ and some of them launched our boat pretty high into the air before plummeting us back down, straight into the next wave.

Holy Dip in the Ganges!
We felt refreshed and accomplished for a hard day's exercise, as we brought the raft out of the water and made our way back to the van. We tried to dry off a little bit as we made our way to Haridwar to take a holy dip at Har Ki Pauri. Our friends described that this area was a holy spot, and home to a pilgrimage. It is believed that your sins will be washed away after a dip in the holy water. Turns out, the 4 white people doing the dip was quite a spectacle and we were bathed in inquisitive glances and people even asked to take pictures with us. Sumeet, Nitin, Prachi and Aman safely guided us through the tents of sellers and beggars and watched out for us as we were distracted by the incredible sights and sounds (Thank you!).

After making it back to the bus, we drove to another town where Sumeet's uncle owned a restaurant. He fed us an amazing lunch of paneer, chole chick-peas, dal, butterd naan and more. We stuffed ourselves before baording the bus for the long trek back to Gurgaon. Puni greeted us with another amazing Indian meal and we welcomed Jasmin to the apartment. I finished dinner, hopped into a nice warm shower and sat down to spill my head into this blog!

I have a busy week upcoming and am excited for week 2! Post a comment and let me know your thoughts!

Click here for more pictures!

Sunday, April 15, 2012

Incredible !ndia

I'm here and I cannot believe it! We have discussed this possibility since November and now it is actually coming to life. I feel like I won't even accept it until tomorrow when I get to the office, but for now I am sitting in my room in Gurgaon determined to write AND keep up with my blog!

For those of you who are new, welcome to the Adventures of Catelyn. I know it's kindof a generic name for a travel blog, but it stems from a special place. See the "Namesake" section at the bottom of the main page to learn more.

So let me catch you up...where to begin. Probably with the reason I am here: to train a group of 13 new hires in India, get them up and running on the phones for our customer care team and send them on their way to going live. For those of you unfamilar with Cvent, this can be an extensive process. Our product is complex and every caller has a different need. It takes several months to train someone to be able to answer all kinds of questions from our clients. I am here on the tails of another colleague, Jess, and our VP who have been with the group for 6 weeks and I will begin my stay with a few weeks of classroom training to go over our more advanced features and then work with my team to mentor the group on the phone. There is a lot that goes into it and I am excited to get started! More info to come as it moves forward.

Spent last week in a whirlwind late night laundry and packing, "goodbye" lunches and dinners and trying my best at work to prepare for the unexpected. It all came down to Friday as I was packing my final items from the office and getting nervously excited for what was to come. I think the best advice I recieved was to "Go with the flow" and that is exactly what I plan on doing!

Alex came to town Friday night and we went out with the group (you know who you are!) for my last taste of red meat--a big juicy burger with sharp Irish cheddar cheese at Shebeen's. We called it an early night and spent Saturday morning making final preparations and last-minute additions to my bags. We said our tearful good-byes before heading to Regan National.

Today's travel experience could not have gone better. I arrived with plenty of time to spare and my bags were WAY under the max. 50 pounds (which means I can buy a lot of gifts!!). We boarded early on one of the smallest planes I have ever been on (it had actual propellers) and arrived in Newark 20 mins ahead of schedule. In New Jersey, I made friends with a man who was travelling for the first time to India for his company and another young professional who grew up in India but studied in the USA. We shared stories and advice.

I got a window seat next to two very nice and non-imposing row mates on the plane and enjoyed a tasty meal of chicken and rice. The 14 hour flight was completely uneventful. I finally had the opportunity to see "The Descendants" (Worth the acclaim!) and for a lighter movie "What's your Number?" (actually cute for its category). I slept for 6 - 7 hours with no issues at all and awoke just in time for breakfast and a view of the mountains as we made our way to Delhi.

My room for the next 8 weeks!
We landed an HOUR early...when does that ever happen these days?! Customs was a breeze and I headed straight for Costa Coffee to get myself a little boost (much needed and actually tasty!) to wait for Javed. He met me right where he said he would and helped me bring my bags to the driver who was waiting in the parking lot. I don't know what I would have done without him! I jumped in the back seat of the car and reached for my seatbelt--DAD skip to the next sentence--and there was no buckle! "Don't worry about it," said Javed. "This guy is not going to go that fast."

We made our way down the highways passing all sorts of unfamiliar vehicles and weaving in and out of honking cars. We pulled off and followed under the tracks of the Delhi metro until turning into the guarded entrance of the corporate apartment. Cvent has an apartment on the 7th and 10th floors, bringing the room count to a total of 12. I moved into the back room on the 7th floor. It's right next to the wifi, is away from the common area and has it's own bathroom. What could be better?

The Living Room
I dropped my stuff and went to the 10th floor to hang out with the rest of the Cvent group. Jamie is here from Client Services too, so we will both be working the East Coast shift AKA the night shift. Puni (the cook) made us some hand cut "Finger Chips"--french fries with chili and salt. Julide, Kevin, Chris and Louis arrived home from a weekend trip and we ate a delicious pasta dinner.

After enjoying the company for a bit, I made my way back to the 7th floor to move into my space. The power went out twice, making the apartment pitch black for a few minutes, but quickly turned back on. Note to self: buy a flashlight.

I am all settled and figured I would work on the blog for a bit, make final preparations for tomorrow and then call it a night!

My Blogspot
Click Here for more pictures of the apartment. I am sure there will be so much more to share next time!